Doug is reading Shoe Dog: A memoir by the creator of Nike” by Phil Knight.

Doug says the story is compelling and how his story is inspiring and tells the history of Phil’s lessons learned: not to give up, to learn to pivot, and to be creative. The story tells about the inception and growth of the Nike Corporation and has many exciting twists and turns.

Pam is reading “Be Our Guest: Perfecting the Art of Customer Service” by Tom Peters and Bob Waterman of the Disney Corporation.

Their story highlights how the Disney Corporation keeps up with with decades of high customer demand, with lots of anecdotes about Walt Disney and the creation of delightful guest experiences.